Student Handbook

CALENDAR

  • CLOSED — MOTHER’S DAY: May 10, 2026

 

  • CLOSED — MEMORIAL DAY WEEKEND: May 23–25, 2026

 

  • CLOSED —FATHER'S DAY: June 21, 2026

 

  • CLOSED — INDEPENDENCE DAY: Jul 4, 2026

 

  • CLOSED — LABOR DAY WEEKEND: Sep 5–7, 2026

 

  • CLOSED — HALLOWEEN: Oct 31, 2026

 

  • CLOSED — THANKSGIVING BREAK: Nov 26–29, 2026

 

  • WINTER BREAK: TBA

 

 

  • CLOSED — SPRING BREAK: TBA

 

CHMA REGISTRATION PROCEDURES & POLICIES

These are the procedures and policies all students and families agree to during the registration process.

AUTOMATIC RECURRING PAYMENT AUTHORIZATION

We authorize Clarendon Hills Music Academy LLC ("CHMA") to charge the account on file for monthly tuition on the 1st of each month. This agreement remains in effect until a 30-day withdrawal notice is submitted using the official form at the Student Help Desk (located on our website — no login required). Charges may be applied to the credit card, debit card, or bank account on file.

TUITION & PAYMENT POLICY

Monthly tuition is charged automatically on the 1st of each month using the credit card, debit card, or bank account on file.

HOW MONTHLY TUITION WORKS

Monthly tuition is based on the number of scheduled lessons in that month. If there are 4 lessons in a month, you are charged for 4. If there are 5, you are charged for 5. Students are never charged for official CHMA closures.

  • Tuition is not prorated or refunded for student absences or cancellations.
  • A one-time $25 registration fee is charged per student, per enrollment event (e.g., returning after a break or switching programs).
  • If a student withdraws and chooses to return later, the $25 registration fee will apply again at the time of re-enrollment.

Click here to view current pricing

STUDENT CANCELLATIONS & MAKEUP LESSONS

At CHMA, we believe consistency is key to musical growth. We recommend setting a weekly phone reminder for your lesson time.

Tuition is non-refundable, and we do not issue monetary credits for missed lessons. However, students are eligible for up to five private makeup lessons per year, based on the student's original enrollment start date.

  • Cancellations must be submitted at least 24 hours in advance through the Student Help Desk (located on our website — no login required) to qualify for a makeup lesson.
  • The date and time of the Help Desk form submission determines whether the 24-hour notice requirement has been met.
  • Emails, text messages, or verbal communication to instructors or office staff do not qualify as official cancellation notice.
  • Makeup lesson credits expire six months after the missed lesson.
  • Unused makeup opportunities do not roll over into the following year.
  • Makeup lessons are scheduled based on available openings and may not align with the student's regular day or time.

Instructors and office staff are notified automatically when a cancellation is submitted through the Help Desk. For quick access, consider bookmarking the Student Help Desk.

INSTRUCTOR CANCELLATIONS

If a CHMA instructor needs to cancel a lesson, we'll do our best to arrange substitute coverage. When a substitute is scheduled, a sign will be posted in the waiting area so students know who to expect.

If a substitute isn't available, we'll schedule a private makeup lesson. Instructor-initiated makeups do not count toward the student's five annual makeup lessons.

Because either a substitute or a makeup will be provided, CHMA does not offer monetary credits or refunds for instructor cancellations.

STUDENT WITHDRAWAL POLICY (30-DAY NOTICE REQUIRED)

If you need to discontinue lessons, a 30-day written notice is required. The withdrawal form must be submitted through the Student Help Desk (located on our website — no login required).

  • Emails, text messages, or verbal communication to instructors or office staff do not qualify as official withdrawal notice.
  • The date selector on the withdrawal form will not allow a last lesson date sooner than 30 days from the date of submission.
  • No credits or refunds will be issued for missed lessons prior to the withdrawal date.
  • During the withdrawal period, the standard cancellation and makeup policies still apply (see Student Cancellations & Makeup Lessons above).

SUMMER LESSONS & SCHEDULING POLICY

CHMA operates year-round, including throughout the summer months. All standard tuition, cancellation, and makeup policies remain in effect during the summer.

We strongly encourage students to continue lessons during the summer to maintain progress and secure their current time slot for the fall.

If you plan to withdraw for the summer:

  • A 30-day withdrawal notice is required through the Student Help Desk (located on our website — no login required).
  • CHMA cannot guarantee the same instructor or lesson time will be available upon re-enrollment.
  • The $25 registration fee will apply upon re-enrollment.

PARENT INVOLVEMENT & LESSON OBSERVATION

At CHMA, we believe parent involvement is essential to helping students grow and succeed — which is why we maintain an open-door policy.

Parents are always welcome to sit in on lessons. Even if your schedule doesn't allow you to stay the entire time, we encourage you to join for the last 5 minutes. It's a great way to see your student's progress and learn how to support their practice at home.

For older students who may feel self-conscious with a parent in the room, we recommend checking in with their instructor or contacting the Student Help Desk (located on our website — no login required) for updates.

Your involvement at home makes a real difference. From offering encouragement to helping with routine, we invite you to stay engaged, observe when you can, and be an active part of your student's musical development.

MEDIA RELEASE (OPTIONAL)

By agreeing to this section, you grant CHMA permission to photograph, film, and record the student during lessons, events, or other CHMA-sponsored activities.

These images and recordings may be used in:

  • Student keepsakes and performance videos
  • CHMA website, social media, brochures, and other promotional materials
  • Online and offline academy communications

This section is optional and is not required for enrollment. Consent may be revoked at any time through the Opus1 Parent Portal (CHMA's studio management system — login required).

MEDICAL AUTHORIZATION & EMERGENCY CARE

By enrolling, you authorize CHMA to seek emergency medical treatment for the student if a parent or guardian cannot be reached.

You confirm that the student does not have any known condition that would prevent safe participation in CHMA programs. If the student has a medical condition or special need that CHMA should be aware of, it is the parent or guardian's responsibility to notify CHMA in writing prior to enrollment using the "General Questions" form at the Student Help Desk (located on our website — no login required).

You grant permission for emergency medical transport to a local hospital if needed. All costs associated with emergency medical treatment or transport are the responsibility of the parent, guardian, or student.

STUDENT SAFETY & INJURY WAIVER

By participating in CHMA programs, you acknowledge and agree to the following:

  • Supervision Responsibility: Parents or guardians are responsible for supervising students before and after lessons. CHMA is not liable for students who arrive early, leave late, or travel to and from the academy without appropriate supervision.
  • Assumption of Risk: Music lessons and related activities may involve physical exertion, movement, or sound exposure. By enrolling, you voluntarily assume all risks associated with participation, including but not limited to injury, strain, hearing loss, or property damage.
  • Release of Liability: You agree to release and hold harmless Clarendon Hills Music Academy LLC, its staff, instructors, contractors, and affiliates from any claims, damages, or liabilities resulting from participation in any program, activity, or lesson.

VOCAL HEALTH DISCLAIMER

CHMA voice instructors are not medically trained to diagnose or treat vocal injuries. We strongly encourage all vocal students to seek routine care from a licensed ENT or voice specialist, especially if experiencing symptoms such as hoarseness, discomfort, or vocal fatigue.

CHMA cannot be held responsible for vocal strain, injury, or damage caused by improper vocal use, lack of rest, or failure to seek preventative medical attention outside of lessons.

PRIVACY POLICY

Your privacy matters to us. CHMA collects and uses personal information responsibly and in line with all applicable privacy laws. This includes information provided during registration, communication by email or text, and activity on our website.

We use this information to provide services, support your experience, and keep you informed. We never sell your data, and you can opt out of promotional emails or texts at any time.

For full details: Privacy Policy

MOBILE MESSAGING POLICY

By opting into text messages from CHMA, you agree to receive SMS updates about lesson reminders, schedule changes, recitals, and announcements. Message frequency may vary. Standard message and data rates may apply.

We never share your mobile number or messaging consent with third parties for marketing purposes. You can opt out at any time by replying STOP to any message.

For full details: Mobile Messaging Policy

REVISING TERMS, CONDITIONS, AND POLICIES

CHMA may update terms, conditions, and policies from time to time. If changes are made, you will be notified via email. Continued enrollment after notification constitutes acceptance of the updated terms.

FREQUENTLY ASKED QUESTIONS

GENERAL FAQ

Question: What ages do you teach?

We welcome students as young as age 4, all the way through adult! Age requirements vary by instrument and program:

Core Lessons for Kids (Ages 4–12)

Core Lessons for Older Students (Ages 13–Adult)

  • Piano — Ages 13–Adult
  • Voice — Ages 13–Adult
  • Guitar — Ages 13–Adult
  • Drums — Ages 13–Adult
  • Bass — Ages 13–Adult

Premier Programs

Not sure which program is the right fit? Reach out through the Student Help Desk (located on our website — no login required) and we'll help you find the best match.

Question: Can adults take lessons?

Absolutely! CHMA serves students of all ages, including adults. Whether you're picking up an instrument for the first time or getting back into music after a break, we'd love to have you.

Question: Are lessons private or group?

All of our lessons are private 1-on-1 sessions. Each student gets their own dedicated time with their instructor, so every lesson is tailored specifically to them.

Question: Can siblings share a lesson slot?

Because all lessons are private 1-on-1, each student needs their own enrolled lesson time. This ensures every student gets the full, focused attention they deserve.

Question: How much do lessons cost?

Pricing varies by program and lesson duration. Click here to view current pricing.

Question: Is there a registration fee?

Yes — a one-time $25 registration fee is charged per student, per enrollment event. This applies to new enrollments as well as returning students who previously withdrew.

Question: What should my student expect at their first lesson?

The first lesson is all about getting to know your student — their interests, experience level, and musical goals. Your instructor will use this time to assess where things stand and start building a personalized plan. No preparation needed — just show up ready to play!

Question: What if my student has a medical condition or special need?

We want every student to have a great experience. If your student has a medical condition or special need that we should be aware of, please let us know in writing prior to enrollment using the "General Questions" form at the Student Help Desk (located on our website — no login required).

Question: How do I opt out of the media release?

The media release is completely optional and is not required for enrollment. You can manage your media release preference at any time through the Opus1 Parent Portal (CHMA's studio management system — login required).

Question: Is there anything voice students should know about vocal health?

Great question! Vocal health is important, and we want every singer to take care of their voice. Our instructors are experienced vocal coaches, but they are not medically trained to diagnose or treat vocal injuries. We encourage all vocal students to see a licensed ENT or voice specialist for routine checkups, especially if experiencing hoarseness, discomfort, or vocal fatigue.

SCHEDULING FAQ

Question: What is your attendance policy?

We encourage students to attend every scheduled lesson to get the most out of their learning experience. Lessons are held weekly, with the exception of official CHMA closures listed on our calendar.

Question: What if my student can't make it to a lesson?

No worries — life happens! Students are eligible for up to five private makeup lessons per year, based on the student's original enrollment start date. To qualify, cancellations must be submitted at least 24 hours in advance through the Student Help Desk (located on our website — no login required). The date and time of the form submission determines whether the 24-hour notice requirement has been met. Please note that emails, text messages, or verbal communication to instructors or office staff do not qualify as official cancellation notice. Makeup lesson credits expire six months after the missed lesson.

Question: What happens if we arrive late to a lesson?

We understand that delays happen! However, lessons do end at the originally scheduled time regardless of when the student arrives. If a student arrives 10 minutes late to a 30-minute lesson, they'll receive the remaining 20 minutes. We're unable to extend lessons for late arrivals, as it would affect the next student's scheduled time.

Question: Do you have lessons during the summer?

Yes! CHMA operates year-round, including throughout the summer months. We encourage students to keep their momentum going — plus, continuing over the summer secures your current time slot for the fall. All standard tuition, cancellation, and makeup policies remain in effect during the summer.

Question: What about snow days?

Our lessons usually take place in the afternoon when roads have cleared. If conditions are too dangerous, we'll notify you as soon as possible and conduct lessons virtually via Zoom — so you won't miss a beat!

Question: What if my instructor needs to cancel?

If an instructor needs to cancel, we'll do our best to arrange substitute coverage. When a substitute is scheduled, a sign will be posted in the waiting area so students know who to expect. If a substitute isn't available, we'll schedule a private makeup lesson. The best part — instructor-initiated makeups do not count toward the student's five annual makeup lessons.

Question: How do I change my lesson day or time?

Easy — just submit a schedule change request through the Student Help Desk (located on our website — no login required). Changes are subject to instructor and room availability and can't be guaranteed, but we'll do our best to accommodate you.

Question: How do I change my lesson duration (e.g., 30 minutes to 60 minutes)?

To request a change to your lesson duration, submit a request through the Student Help Desk (located on our website — no login required). Changes are subject to availability and will take effect on the next billing cycle.

Question: If I need to stop lessons, what's the process?

We'd hate to see you go, but we understand! A 30-day written notice is required. The withdrawal form must be submitted through the Student Help Desk (located on our website — no login required). Please note that emails, text messages, or verbal communication to instructors or office staff do not qualify as official withdrawal notice. The date selector on the form will not allow a last lesson date sooner than 30 days from submission. Keep in mind that your time slot and instructor may not be available if you choose to re-enroll later.

MAKEUP LESSON FAQ

Question: How many makeup lessons can I take in a year?

Each student receives five private makeup lesson credits per year. Your makeup credit year is unique to you — it starts on the same date your lesson subscription begins and ends one year later. For example, if your subscription starts on October 12, your makeup credit year runs from October 12 to the following October 11. Makeup lesson credits expire six months after the missed lesson and do not roll over into the following year.

Question: How do I schedule a makeup lesson?

It's simple! As long as 24-hour notice was given through the Student Help Desk (located on our website — no login required), visit the Help Desk and click the "Schedule A Make-up Lesson" option to book your makeup through the portal.

Question: How much notice do I need to give for a makeup lesson?

Cancellations must be submitted at least 24 hours in advance through the Student Help Desk (located on our website — no login required). The date and time of the form submission determines whether the notice requirement has been met. The more notice you give, the easier it is for our team to find a great time for your makeup.

Question: What if I need to reschedule an already scheduled makeup lesson?

Unfortunately, we're unable to offer a makeup for a missed or cancelled makeup lesson. We recommend setting a reminder on your phone so you don't miss it!

Question: What happens if I've used all 5 makeup lessons and need to cancel again?

Once all five makeup lessons have been used for the year, any additional cancelled lessons are forfeited. We encourage families to use cancellations thoughtfully so makeup credits are available when you need them most.

MUSIC & LESSON FAQ

Question: Who can I reach out to for musical questions or concerns?

Your instructor is always happy to help! If you need their email, visit the Student Help Desk (located on our website — no login required) and use the "Ask Your Instructor a Musical Question" form. They'll be glad to assist.

Question: What materials do I need for my music lessons?

This can vary from instructor to instructor — some use digital materials while others prefer hardcopy. Feel free to connect with your instructor to find out what works best for their lessons.

Question: Can I observe my student's music lesson?

Absolutely! CHMA maintains an open-door policy and parents are always welcome to observe lessons. You're welcome to sit in on the entire lesson or just the last 5 minutes to see what your student has been working on.

Question: How can I support my student's musical journey?

The best thing you can do is stay engaged! Stay in touch with your student's instructor, either by observing a portion of the lesson or connecting with them afterward. You can reach your instructor via email, text, or through the Student Help Desk (located on our website — no login required).

Question: How much practice time is recommended?

Recommended practice time varies based on age and playing level, but we suggest a minimum of 20 minutes a day, up to 30–45 minutes daily. Every instructor has their own philosophy on this, so check in regularly to see what's best for your student.

Question: Are there any performance opportunities for students?

Yes! CHMA hosts an all-school recital in February and a student showcase at the Daisy Days Festival for students in Premier programs and select advanced students. Participation is optional and free of charge. We also conduct a free-will offering to raise funds for a great cause. Your instructor will share details as events approach.

PAYMENT & POLICIES FAQ

Question: When will my payment for lesson tuition be processed?

Tuition is charged automatically on the 1st of each month. For example, the payment for May would be processed on May 1st. No action needed on your end — it's all automatic.

Question: Why was I charged more this month than last month?

Great question! Monthly tuition is based on the number of scheduled lessons in that month. If there are 4 lessons in a month, you're charged for 4. If there are 5, you're charged for 5. This means your monthly total may vary slightly. Students are never charged for official CHMA closures.

Question: Why was I charged for a month when I cancelled a lesson?

Tuition is not prorated or refunded for student absences or cancellations. If you cancelled with at least 24 hours' notice through the Student Help Desk (located on our website — no login required), you may be eligible for a makeup lesson — but the original tuition charge for that month remains in effect.

Question: What payment methods are accepted?

We accept credit cards, debit cards, and bank account payments.

Question: What happens if my payment is declined?

No need to worry — Opus1 (CHMA's studio management system) will automatically retry the charge, and there are no late fees. To avoid any hiccups, just make sure your payment method is up to date in the Opus1 Parent Portal (login required). You can update your credit card, debit card, or bank account by logging in and clicking the credit card icon in your profile.

Question: How do I update my payment method?

Log in to the Opus1 Parent Portal (CHMA's studio management system — login required) and click the credit card icon in your profile to add or update your payment method. Quick and easy!

Question: How can I get a copy of my registration agreements?

If you registered online, you received a copy of your agreement via email. A copy of our policies is also included in the Student Handbook above this FAQ.

Question: How do I discontinue my lessons?

A 30-day written notice is required. Visit the Student Help Desk (located on our website — no login required) and submit the withdrawal form. Please note that emails, text messages, or verbal communication to instructors or office staff do not qualify as official withdrawal notice.