Student Handbook

These are the procedures and policies all of our students/students’ parents agree to during the registration process.

Authorization Agreement for Auto Draft

I/we authorize Clarendon Hills Music Academy to charge my/our account for monthly tuition on the 1st of each month. This agreement will remain in effect until a 30-day withdrawal notice is submitted using the official form at clarendonhillsmusicacademy.com/help. Charges may be applied to the checking account, credit card, or debit card provided at registration.

Tuition & Payment Policy

At Clarendon Hills Music Academy, we aim to make tuition as simple and stress-free as possible. Monthly tuition is charged automatically on the 1st of each month using your preferred payment method — credit card, debit card, or bank draft. Once enrolled, you can enjoy the convenience of automatic payments with no extra steps.

Please note:

• Tuition is not prorated or refunded for student absences or cancellations.
• A one-time $25 registration fee is charged per student, per enrollment event (e.g., returning after a break or switching programs).
• If a student withdraws and chooses to return later, a re-enrollment fee will apply at the time of registration.

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Private Lesson Tuition

• 30-minute lessons: $39.00 per session
• 60-minute lessons: $78.00 per session

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Premier Program Tuition

• Music Creation Academy: $653.00/month (1 Release Per Quarter)
• Piano Rebellion – High-Level Piano Training: $50 - 30 min Session / $99 - 60 Min Session
• Fretboard Revolution – High-Level Guitar Training :  $50 - 30 min Session / $99 - 60 Min Session

 

Cancellations & Makeup Lessons

At Clarendon Hills Music Academy, we believe consistency is key to your musical growth. To help stay on track, we recommend setting a weekly phone reminder for your lesson time.

Please note that tuition is non-refundable, and we do not issue monetary credits for missed lessons. However, we offer up to five private makeup lessons per year, based on your original start date.

• Makeup lesson credits expire six months after the missed lesson.
• Unused makeup opportunities do not roll over into the following year.

If you need to cancel a lesson, please submit a cancellation through our Student Help Desk:
clarendonhillsmusicacademy.com/help

This is your go-to single source for cancellations. There's no need to text or email the office or your instructor — your teacher and our admin team are notified the moment you submit the form.

Makeup lessons are scheduled based on naturally available openings, which means they may not line up with your usual day or time. You may be offered a makeup on a different day or at a different time.
The good news: you’ll have six full months to schedule any eligible makeups, so there’s plenty of time to find an option that works — even if a particular week is full.

If a CHMA instructor needs to cancel a lesson, we’ll do our best to arrange a substitute. When a sub is scheduled, a sign will be posted in the waiting area so students know who to expect.

If a substitute isn’t available, we’ll schedule a private makeup lesson to help you stay on track. These instructor-initiated makeups do not count toward your five annual makeup lessons.

Because either a substitute or a makeup will be provided, we do not offer monetary credits or refunds for instructor cancellations.

For quick access, consider bookmarking our Student Help Desk at https://clarendonhillsmusicacademy.com/help/.

 

Student Withdrawal Policy (30 Day Notice Required)

At Clarendon Hills Music Academy, we understand that students may need to discontinue lessons from time to time. If so, we kindly ask that you submit a withdrawal form at least 30 days in advance of your desired end date.

The withdrawal form is available through our Student Help Desk:
https://clarendonhillsmusicacademy.com/help/

Please note:

• No credits or refunds will be issued for missed lessons prior to the withdrawal date.
• If you need to cancel any lessons during your withdrawal period, you may still receive makeup lessons as long as:
  • The cancellation is submitted at least 24 hours in advance via the Student Help Desk, and
  • You have not exceeded your annual makeup allowance (5 per subscription year based on start date.

Makeup lessons can be scheduled up to 6 months after the original cancellation date.

This policy helps ensure a smooth and respectful transition for both your family and our teaching team.

The Student Help Desk is located at https://clarendonhillsmusicacademy.com/help/.

Summer Lessons & Scheduling Policy

At Clarendon Hills Music Academy, we’re committed to providing year-round music education to help students grow consistently and avoid losing momentum. That’s why we remain open throughout the summer months.

We strongly encourage all students to continue lessons during the summer to maintain their progress and secure their current time slot for the fall.

Going on vacation? No problem. You can use one of your five annual makeup lessons (Based on start date of your subscription) for any missed summer sessions — just be sure to give at least 24 hours' notice using our Student Help Desk to stay eligible:
https://clarendonhillsmusicacademy.com/help/

If you plan to withdraw for the summer, a withdrawal form must be submitted at least 30 days in advance. That form is also available on the Student Help Desk.

Please note: If you withdraw, we cannot guarantee your same teacher or lesson time will be available in the fall.

Thank you for staying committed to your musical journey — all year long.

The Student Help Desk is located at https://clarendonhillsmusicacademy.com/help/.

Parent Involvement (Primarily For Minor Students)

At Clarendon Hills Music Academy, we believe that parent involvement is essential to helping students grow and succeed in their musical journey — which is why we maintain an open-door policy.

Parents are always welcome to sit in on lessons. Even if your schedule doesn’t allow you to stay the entire time, we encourage you to join for the last 5 minutes. It’s a great way to see your child’s progress and learn how to support their practice at home.

For older students who may feel self-conscious with a parent in the room, we recommend checking in with their teacher or using our Student Help Desk for updates:
clarendonhillsmusicacademy.com/help

Your involvement at home makes a real difference. From offering encouragement to helping with routine, we invite you to stay engaged, observe when you can, and be an active part of your child’s musical development.

Media Release

We love celebrating the musical milestones of our students at Clarendon Hills Music Academy! By participating in our programs, you grant us permission to photograph, film, and record your child during lessons or events held at our facility or other CHMA-sponsored locations.

These images and recordings may be used in:

• Student keepsakes and performance videos
• Our website, social media, brochures, and other promotional materials
• Both online and offline academy communications

We’re honored to share your child’s musical journey and appreciate your support in helping us inspire others through these moments.

Medical Authorization & Emergency Care

At Clarendon Hills Music Academy, the safety and well-being of our students is our top priority. By signing this agreement, you authorize us to seek medical treatment for the student in the event of an emergency, if a parent or guardian cannot be reached.

You also confirm that the student is currently in good physical and mental health and grant permission for emergency medical transport to a local hospital if needed.

We appreciate your trust and will always do our best to ensure a safe and supportive environment for your child while they’re in our care.

Student Safety & Injury Waiver

At Clarendon Hills Music Academy, we are committed to providing a safe and positive environment for all students. However, by participating in our programs, you acknowledge and agree to the following:

• Supervision Responsibility: Parents or guardians are responsible for supervising their children before and after lessons. CHMA is not liable for students who arrive early, leave late, or travel to and from the academy without adult supervision.
• Assumption of Risk: Music lessons and related activities may involve physical exertion, movement, or sound exposure. By enrolling, you voluntarily assume all risks associated with participation, including but not limited to injury, strain, hearing loss, or property damage.
• Release of Liability: You agree to release and hold harmless Clarendon Hills Music Academy LLC, its staff, instructors, contractors, and affiliates from any claims, damages, or liabilities resulting from participation in any program, activity, or lesson.

Vocal Health Disclaimer (for Students Involved with Singing)

Maintaining vocal health is essential. Our voice instructors are not medically trained to diagnose or treat vocal injuries. We strongly encourage all vocal students to seek routine care from a licensed ENT or voice specialist, especially if experiencing symptoms like hoarseness, discomfort, or vocal fatigue.

Because we meet only once per week, CHMA cannot be held responsible for vocal strain, injury, or damage caused by improper vocal use, lack of rest, or failure to seek preventative medical attention outside of lessons.

General Privacy Policy Summary

Your privacy matters to us. At Clarendon Hills Music Academy, we collect and use your personal information responsibly and in line with all applicable privacy laws. This includes information you provide during registration, communication by email or text, and activity on our website.

We use this information to provide services, support your experience, and keep you informed. We never sell your data, and you can opt out of promotional emails or texts at any time.

For full details on how we collect, use, and protect your information — and to understand your rights — please visit our full privacy policy:
https://clarendonhillsmusicacademy.com/privacy-policy/

Mobile Messaging Policy Summary

By opting into text messages from Clarendon Hills Music Academy, you agree to receive occasional SMS updates about lesson reminders, schedule changes, recitals, and special announcements. Message frequency may vary depending on the time of year. Standard message and data rates may apply.

We never share your mobile number or messaging consent with third parties for marketing purposes. You can opt out at any time by replying STOP to any message.

For full details, including message frequency, opt-in/out instructions, and support options, view our complete Mobile Messaging Policy here:
https://clarendonhillsmusicacademy.com/sms-terms

 

Revising Terms, Conditions, and Policies

At Clarendon Hills Music Academy, we’re committed to providing the best experience possible for our students and families. To support that, we may occasionally update our terms, conditions, and policies.

If any changes are made, you’ll be notified the next time you log into the Opus1 Parent Portal.